<h1 id="isPasted">Quick shipping facts</h1><ul><ul><li><span style="color: #000000;">We ship Monday through Friday</span></li><li><span style="color: #000000;">Normal cutoff is 1:30pm Pacific time. <span style="background-color: rgb(247, 218, 100);">Exception: Only Purilens orders placed before 7am Pacific time are shipped same day.</span></span></li><li>Fedex options: Ground, Home Delivery, 2 Day and Overnight</li><li>USPS options: Ground Advantage (up to 1lb) and Priority Mail</li><li>For PO boxes and APO/FPO, please be sure to select a USPS shipping method</li><li>Time-sensitive?&#xA0;Put a note on your order or call, text or email</li><li>Check our <a href="dryeyeshop.com/pages/shipping-alerts" title="dryeyeshop.com/pages/shipping-alerts">Shipping Alerts</a> page for information about known shipping delays.</li><li>Local pickup available by appointment</li></ul></ul>

Quick shipping facts

Reference tables for order shipment and arrival times, plus information and tips about USPS and Fedex shipping options

<h3 id="check-our-shipping-alerts-page-for-holiday-hours-and-information-about-known-shipping-delays"><a href="https://dryeyeshop.com/pages/shipping-alerts"></a><span style="background-color: #ffff00;"><a href="https://dryeyeshop.com/pages/shipping-alerts">Check our Shipping Alerts page</a></span> for holiday hours and information about known shipping delays.&#xA0;</h3><h1 id="when-will-my-order-ship">When will my order ship?*</h1><table style="width: 82.0327%;"><tbody><tr><td style="width: 34%;"><strong>&#xA0;If today is:</strong></td><td style="width: 44%;"><strong>And you place your order:</strong><br></td><td style="width: 34.9757%;"><strong>It will ship*:</strong></td></tr><tr><td style="width: 34%;"><p>MON-TUE-WED-THU-FRI</p></td><td style="width: 44%;"><div><br></div>Before 1:30pm PT</td><td style="width: 34.9757%;">TODAY</td></tr><tr><td style="width: 34%;"><div><br></div><p><span>MON-TUE-WED-THU</span></p></td><td style="width: 44%;">After 1:30pm PT</td><td style="width: 34.9757%;">TOMORROW</td></tr><tr><td style="width: 34%;"><p>FRI</p></td><td style="width: 44%;">After 1:30pm PT</td><td style="width: 34.9757%;">MONDAY</td></tr><tr><td style="width: 34%;"><p>SAT-SUN</p></td><td style="width: 44%;">Anytime</td><td style="width: 34.9757%;">MONDAY</td></tr></tbody></table><p><em><strong>*Exceptions:</strong> Holidays that affect our business hours, out of stock items (we will notify you within 1 business day of the expected shipping date) and Purilens orders (1).</em></p><h1 id="whenwill-my-order-arrive">When&#xA0;will my order arrive?</h1><p>The table below indicates typical delivery days in business days, not guaranteed delivery timing.&#xA0;</p><table width="100%"><tbody><tr><td style="width: 20.6334%;"><strong>&#xA0;<span style="text-decoration: underline;">If you order&#xA0;</span></strong></td><td style="width: 11.3666%;"><strong>Fedex Overnight</strong></td><td style="width: 12%;"><strong>Fedex 2Day</strong></td><td style="width: 15%;"><strong>Fedex Ground / Home Delivery (1)</strong></td><td style="width: 14%;"><strong>USPS Priority Mail (2)</strong></td><td style="width: 15%;"><strong>USPS Ground Advantage (3)</strong></td></tr><tr><td style="width: 20.6334%;"><br></td><td style="width: 11.3666%;"><span style="text-decoration: underline;">Order arrives:</span></td><td style="width: 12%;"><br></td><td style="width: 15%;"><br></td><td style="width: 14%;"><br></td><td style="width: 15%;"><br></td></tr><tr><td style="width: 20.6334%;"><p>Between 1:30pm FRI and 1:30pm MON</p></td><td style="width: 11.3666%;">&#xA0;TUE</td><td style="width: 12%;">WED</td><td style="width: 15%;"><p>Between<br>TUE and next MON</p></td><td style="width: 14%;">WED/THU+</td><td style="width: 15%;">WED/THU+</td></tr><tr><td style="width: 20.6334%;"><p>By TUE 1:30pm</p></td><td style="width: 11.3666%;">WED</td><td style="width: 12%;">THU</td><td style="width: 15%;">Between&#xA0;WED and next THU</td><td style="width: 14%;">THU/FRI+</td><td style="width: 15%;">THU-FRI+</td></tr><tr><td style="width: 20.6334%;"><p>By WED 1:30 pm</p></td><td style="width: 11.3666%;">THU</td><td style="width: 12%;">FRI</td><td style="width: 15%;">Between&#xA0;THU and next Wed</td><td style="width: 14%;">FRI/SAT+</td><td style="width: 15%;">FRI/SAT+</td></tr><tr><td style="width: 20.6334%;"><p>By THU 1:30pm</p></td><td style="width: 11.3666%;">FRI</td><td style="width: 12%;">MON</td><td style="width: 15%;">Between&#xA0;FRI and next THU</td><td style="width: 14%;">SAT/MON+</td><td style="width: 15%;">SAT/MON+</td></tr><tr><td style="width: 20.6334%;"><p>By FRI 1:30pm</p></td><td style="width: 11.3666%;">MON</td><td style="width: 12%;">TUE</td><td style="width: 15%;">Between&#xA0;MON and next FRI</td><td style="width: 14%;">MON/TUE+</td><td style="width: 15%;">MON/TUE+</td></tr></tbody></table><p>&#xA0;</p><h2 id><br></h2><h2 id="1-about-purilens">(1) About Purilens</h2><p>FedEx Ground and 2Day Purilens orders placed after 7am Pacific / 10am Eastern ship the next business day.&#xA0;Overnight orders placed before 1:00pm Pacific ship same-day.</p><p>We&#xA0;are shipping Purilens from zip code 07728 (Freehold, NJ).&#xA0;East Coast orders generally take 1-2 business days in transit and West Coast orders take 4-5.</p><p>Some USPS Priority Mail orders may be automatically upgraded to FedEx 2-day for faster service. For Ground Purilens orders actual shipping method will vary.&#xA0;</p><h2 id="2-about-fedex-ground-and-home-delivery">(2) About Fedex Ground and Home Delivery</h2><p>Delivery times for Fedex Home Delivery and Ground services depend on your location. We are shipping from zip code 98370 (Poulsbo, WA). You can use the <a href="http://www.fedex.com/grd/maps/MapEntry.do">Fedex Ground Service Maps</a> to see typical delivery times measured in business days after shipping. But here&apos;s a rough guide:</p><ul><li>West coast: 2 days</li><li>Mountain states: 3 days</li><li>Midwest&#xA0;and south: 4 days</li><li>East coast: 5 days</li><li>Hawaii: 6 days</li><li>Alaska: 7+ days</li></ul><p><em>Exception: Timing is generally the opposite for Purilens orders shipping from New Jersey. See section 1 above.&#xA0;</em></p><h2 id="2about-usps-priority-mail">(2)&#xA0;About USPS Priority Mail</h2><p>Based on a recent (Oct 2020) internal audit, here&apos;s&#xA0;our experience with Priority Mail:</p><ul><li>50% arrive within 2 days (excluding Sundays)</li><li>80% arrive within 3 days (excluding Sundays)</li><li>95% arrive within 4 days (excluding Sundays).</li><li>5% take longer than 4 days. The slowest&#xA0;in the&#xA0;period we audited was 8 days. There&#xA0;was a Sunday in that 8 days, so it was a week and a half, and to the customer it felt&#xA0;longer still.</li></ul><h2 id="3-about-usps-ground-advantage">(3) About USPS Ground Advantage</h2><p>Ground Advantage (new July 2023) replaces USPS First Class. Currently, we only offer it on orders under 1 lb shipping weight. Like Priority Mail, FMC typically arrives in 4 days or fewer. However, it can also sometimes take a week or more. &#xA0;</p><h1 id="can-i-get-my-money-back-if-it-takes-too-long">Can I get my money back if it takes too long?</h1><p>Sorry... with the exception of FedEx Overnight we cannot refund your shipping just because the timing did not meet your expectations. As of November 2021, even FedEx has suspended their money-back guarantee for 2-day and Ground services. If you need it fast and can&apos;t afford fast shipping, please put a note on your order or give us a call and we&apos;ll see if we can help.</p><p><em>Note: If you&apos;re worried about an order that you&#xA0;feel should have arrived by now, please contact us right away.</em>&#xA0;</p><h1 id="-1"><br></h1><h1 id="-2"><br></h1><h2 id="-3"><br></h2><h2 id="-4"><br></h2><h1 id="-5"><br></h1>

Domestic US Shipping Guide

Avoid costly expedited shipping fees by purchasing far enough in advance to ensure you don't run low of anything you need. Online shopping and shipping have, of course been affected a great deal by Covid and will continue to evolve. We advise buildin

<h1 id="isPasted">How can I save money on shipping?</h1><h2 id="tip-1-plan-ahead">Tip #1: Plan ahead.</h2><p>Avoid costly expedited shipping fees by purchasing far enough in advance to ensure you don&apos;t run low of anything you need.</p><p>Online shopping and shipping have, of course been affected a great deal by Covid and will continue to evolve. We advise building in a few more days &apos;padding&apos; when you plan your purchases, just in case.</p><h2 id="tip-2-always-buy-at-leasttwoat-a-time-especiallyif-its-liquid">Tip #2: Always buy at least&#xA0;two&#xA0;at a time... especially&#xA0;if it&apos;s liquid!</h2><p>If you&apos;re trying out new things, it&apos;s understandable that you only want one. But if there are items you purchase regularly, such as preservative-free saline solution or any other heavy item, try to avoid&#xA0;purchasing just one box.&#xA0;Adding another box usually only adds a dollar or two to the shipping cost.</p><h4 id="here-are-some-examples-of-whyitsbetter-to-buy-two-or-more">Here are some examples of why&#xA0;it&apos;s&#xA0;better to buy two or more:</h4><table width="100%"><tbody><tr><td style="width: 24%;">&#xA0;</td><td style="width: 32.0962%;">Ground shipping cost for&#xA0;3 boxes purchased individually</td><td style="width: 36.9038%;">Ground shipping cost for&#xA0;3 boxes purchased&#xA0;at the same time</td></tr><tr><td style="width: 24%;">Lacripure</td><td style="width: 32.0962%;">3 x ~$10 = $30&#xA0;</td><td style="width: 36.9038%;">$11.50 to $13.50</td></tr><tr><td style="width: 24%;">Scleralfil</td><td style="width: 32.0962%;"><div><br></div>3 x ~$10 = $30</td><td style="width: 36.9038%;">~$10</td></tr><tr><td style="width: 24%;">Purilens 12pack</td><td style="width: 32.0962%;"><div><br></div>3 x ~$12 = $36</td><td style="width: 36.9038%;">$11.50 to $15</td></tr></tbody></table><p>&#xA0;</p><p><em>These prices are approximate only! Use the cart calculator to see your actual shipping cost based on your location.</em></p><h2 id="tip-3-ask-us-to-help-finda-sweet-spot-for-your-favorite-product">Tip #3: Ask us to help find&#xA0;a &quot;sweet spot&quot; for your favorite product.</h2><p>Ex: How many ScleralFil can I get via Fedex 2Day for a $14.95 flat rate price?</p><p>We delight in such trivia. Call, text or email for some shipping savings handholding.</p>

How can I save money on shipping?

Do you ship [product] to my country? Who pays customs? etc

<h2 id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Do you ship to my country?</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Maybe! It depends what.</p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In general, eye drops and contact lens solutions are restricted to US only for regulatory compliance reasons. Here are some additional brands that have international shipping restrictions:</p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>US, Australia and New Zealand only:</strong> Eye Eco products (Tranquileyes, Eyeseals, Onyix/Quartz, etc.</p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>US only:</strong> Oasis Tears; Ocusoft; Novabay; Quidel; Zocular; Lunovus; Johnson &amp; Johnson;&#xA0;</p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please contact us with questions about what we can ship to your country. If we cannot ship something to you, we are happy to try&#xA0;to help you find&#xA0;another source.</p><h2 style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="who-pays-customs-duties-and-when"><span style="background-color: rgb(255, 255, 0);">Who pays customs duties and when?</span></h2><ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li><strong>YOU DO,&#xA0;</strong>at the time you receive the package. We cannot estimate or prepay any import duties for you (although we&apos;re working on it!). If you order anything over about $15, chances are you will be charged import duty before you can receive your package. Find out more from your local post office <strong>BEFORE</strong> you purchase, please.&#xA0;</li><li>BROKERAGE FEES (DHL): For DHL shipments to Canada, DHL will charge you 10.50 in brokerage fees. For brokerage fees to other countries please contact DHL for details.</li></ul><h2 style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="popular-product-sources-in-canada">Popular product sources in Canada&#xA0;</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Purilens Plus Saline:&#xA0;</strong>Go to amazon.ca and search on Purilens, and look for the supplier called The Lifestyle Company&#xA0;(they are the manufacturer).</p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Eye Eco</strong> (Tranquileyes, Onyix/Quartz, EyeSeals): <a href="https://eye-revive.ca/">eye-revive.ca</a> is the current distributor.</p><p><a name="UK" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></a></p><h2 style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="popular-product-sources-in-the-uk">Popular product sources in the UK</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.butterflies-eyecare.co.uk/">https://www.butterflies-eyecare.co.uk&#xA0;</a></p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.eyewear-accessories.co.uk/">https://www.eyewear-accessories.co.uk</a></p><h2 style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="share-your-source">Share your source?</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please let us know your favorite international sources for dry eye or scleral lens products so we can share them!</p>

International shipping guide

Orders placed online or by phone can be picked up downstairs between 8am and 4pm Monday through Friday. Please let us know when you expect to come so we can have your order waiting for you. Address:. The Dry Eye Company26273 Twelve Trees Lane NW Suit

<p id="isPasted"><br>Orders placed online or by phone can be picked up downstairs between 8am and 4pm Monday through Friday. Please let us know when you expect to come so we can have your order waiting for you.</p><p>Address:</p><p>The Dry Eye Company<br>26273 Twelve Trees Lane NW Suite M<br>Poulsbo WA 98370<br>877-693-7939</p><p>Twelve Trees Business Park is off Highway 3 at Pioneer Way, about halfway between Poulsbo and the Hood Canal Bridge. Turn west on to Pioneer, then the second left is Twelve Trees. Follow the road straight back, take the second right and go all the way down. We are the back of the last building on the left and there is plenty of parking available all around the building.</p>

I'm local. Can I come pick up my order?

Need more help? Email us! During business hours our turnaround time is usually two hours or less.