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Dry Eye Shop Service Desk

Need to change your subscription? Need help changing or canceling an order? Experiencing a shipping/delivery issue? Need an RMA? Help with your loyalty points? We are here to help you with all these and so many more!

Quick shipping facts

Domestic US Shipping Guide

How can I save money on shipping?

International shipping guide

I'm local. Can I come pick up my order?

Shipping

Help! My order arrived late.

Help! My order arrived damaged.

Help! My order hasn't arrived yet.

Delivery troubleshooting

Returns & Refunds Policy At-A-Glance

What to expect

Help! I received the wrong item(s).

Help! The product I ordered did not work out for me.

Help! I received a defective or damaged product.

Start a return

Returns, Replacements, Refunds & Warranty Support

Subscription FAQ

I want to cancel, modify, or change the date on my upcoming subscription order.

I need to update my credit card on file.

I need to update the address on my subscription order.

Subscription Service (Recurring Orders)

I need help logging in or activating my account.

I need a copy of the invoice for my order(s)

I need help updating address, password, or other account details

Managing my account

Payment methods

Help! I need to modify or cancel my order before it ships.

Donating during checkout

Ordering and paying

Weekly discounts

Accessing your DryEyeShop Reward Points

Discounts and Loyalty Points

I need extra help.

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