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Domestic US Shipping Guide

Check our Shipping Alerts page for information about known shipping delays. 

When will my order ship?*

 If today is:And you place your order:
It will ship*:

MON-TUE-WED-THU-FRI


Before 1:30pm PT
TODAY

MON-TUE-WED-THU

After 1:30pm PTTOMORROW

FRI

After 1:30pm PTMONDAY

SAT-SUN

AnytimeMONDAY

*Exceptions: Out of stock items (we will notify you within 1 business day of the expected shipping date) and Purilens orders (1).

When will my order arrive?

The table below indicates typical delivery days in business days, not guaranteed delivery timing. 

 If you order Fedex OvernightFedex 2DayFedex Ground / Home Delivery (1)USPS Priority Mail (2)USPS First Class Mail (3)

Order arrives:



Between 1:30pm FRI and 1:30pm MON

 TUEWED

Between
TUE and next MON

WED/THU+WED/THU+

By TUE 1:30pm

WEDTHUBetween WED and next THUTHU/FRI+THU-FRI+

By WED 1:30 pm

THUFRIBetween THU and next WedFRI/SAT+FRI/SAT+

By THU 1:30pm

FRIMONBetween FRI and next THUSAT/MON+SAT/MON+

By FRI 1:30pm

MONTUEBetween MON and next FRIMON/TUE+MON/TUE+

 


(1) About Purilens

FedEx Ground and 2Day Purilens orders placed after 7am Pacific / 10am Eastern ship the next business day. Overnight orders placed before 1:00pm Pacific ship same-day.

We are shipping Purilens from zip code 07728 (Freehold, NJ). East Coast orders generally take 1-2 business days in transit and West Coast orders take 4-5.

Some USPS Priority Mail orders may be automatically upgraded to FedEx 2-day for faster service. For Ground Purilens orders actual shipping method will vary. 

(2) About Fedex Ground and Home Delivery

Delivery times for Fedex Home Delivery and Ground services depend on your location. We are shipping from zip code 98370 (Poulsbo, WA). You can use the Fedex Ground Service Maps to see typical delivery times measured in business days after shipping. But here's a rough guide:

  • West coast: 2 days
  • Mountain states: 3 days
  • Midwest and south: 4 days
  • East coast: 5 days
  • Hawaii: 6 days
  • Alaska: 7+ days

Exception: Timing is generally the opposite for Purilens orders shipping from New Jersey. See section 1 above. 

(2) About USPS Priority Mail

Based on a recent (Oct 2020) internal audit, here's our experience with Priority Mail:

  • 50% arrive within 2 days (excluding Sundays)
  • 80% arrive within 3 days (excluding Sundays)
  • 95% arrive within 4 days (excluding Sundays).
  • 5% take longer than 4 days. The slowest in the period we audited was 8 days. There was a Sunday in that 8 days, so it was a week and a half, and to the customer it felt longer still.

(3) About USPS First Class Mail

First Class Mail is only available on orders under 1 lb shipping weight. Like Priority Mail, FMC typically arrives in 4 days or fewer. However, it can also sometimes take a week or more.  

Can I get my money back if it takes too long?

Sorry... we cannot refund your shipping just because the timing did not meet your expectations. As of November 2021, even FedEx has suspended their money-back guarantee for Express and Ground services. If you need it fast and can't afford fast shipping, please put a note on your order or give us a call and we'll see if we can help.

Note: If you're worried about an order that you feel should have arrived by now, please contact us right away. 






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