Domestic US Shipping GuideUpdated 6 months ago
Check our Shipping Alerts page for holiday hours and information about known shipping delays.
When will my order ship?*
|If today is:||And you place your order:||It will ship*:|
Before 1:30pm PT
|After 1:30pm PT||TOMORROW|
|After 1:30pm PT||MONDAY|
*Exceptions: Holidays that affect our business hours, out of stock items (we will notify you within 1 business day of the expected shipping date) and Purilens orders (1).
When will my order arrive?
The table below indicates typical delivery days in business days, not guaranteed delivery timing.
|If you order||Fedex Overnight||Fedex 2Day||Fedex Ground / Home Delivery (1)||USPS Priority Mail (2)||USPS First Class Mail (3)|
Between 1:30pm FRI and 1:30pm MON
By TUE 1:30pm
|WED||THU||Between WED and next THU||THU/FRI+||THU-FRI+|
By WED 1:30 pm
|THU||FRI||Between THU and next Wed||FRI/SAT+||FRI/SAT+|
By THU 1:30pm
|FRI||MON||Between FRI and next THU||SAT/MON+||SAT/MON+|
By FRI 1:30pm
|MON||TUE||Between MON and next FRI||MON/TUE+||MON/TUE+|
(1) About Purilens
FedEx Ground and 2Day Purilens orders placed after 7am Pacific / 10am Eastern ship the next business day. Overnight orders placed before 1:00pm Pacific ship same-day.
We are shipping Purilens from zip code 07728 (Freehold, NJ). East Coast orders generally take 1-2 business days in transit and West Coast orders take 4-5.
Some USPS Priority Mail orders may be automatically upgraded to FedEx 2-day for faster service. For Ground Purilens orders actual shipping method will vary.
(2) About Fedex Ground and Home Delivery
Delivery times for Fedex Home Delivery and Ground services depend on your location. We are shipping from zip code 98370 (Poulsbo, WA). You can use the Fedex Ground Service Maps to see typical delivery times measured in business days after shipping. But here's a rough guide:
- West coast: 2 days
- Mountain states: 3 days
- Midwest and south: 4 days
- East coast: 5 days
- Hawaii: 6 days
- Alaska: 7+ days
Exception: Timing is generally the opposite for Purilens orders shipping from New Jersey. See section 1 above.
(2) About USPS Priority Mail
Based on a recent (Oct 2020) internal audit, here's our experience with Priority Mail:
- 50% arrive within 2 days (excluding Sundays)
- 80% arrive within 3 days (excluding Sundays)
- 95% arrive within 4 days (excluding Sundays).
- 5% take longer than 4 days. The slowest in the period we audited was 8 days. There was a Sunday in that 8 days, so it was a week and a half, and to the customer it felt longer still.
(3) About USPS First Class Mail
First Class Mail is only available on orders under 1 lb shipping weight. Like Priority Mail, FMC typically arrives in 4 days or fewer. However, it can also sometimes take a week or more.
Can I get my money back if it takes too long?
Sorry... with the exception of FedEx Overnight we cannot refund your shipping just because the timing did not meet your expectations. As of November 2021, even FedEx has suspended their money-back guarantee for 2-day and Ground services. If you need it fast and can't afford fast shipping, please put a note on your order or give us a call and we'll see if we can help.
Note: If you're worried about an order that you feel should have arrived by now, please contact us right away.