Returns & Refunds Policy At-A-Glance
"I want an RMA because..." chart showing what is returnable for refund or replacement and who pays shipping. Instructions.
"I want an RMA because..." chart showing what is returnable for refund or replacement and who pays shipping. Instructions.
You probably already know that, but we just want to re-iterate it. We see our job as supporting you through the trial and error process by providing tons of information and guidance. We try to make returns as easy as we can, too. We can't do everythi
We hate it when that happens. So very sorry!. Let us know immediately so that we can replace it. If we need the original back, we will (obviously) pay for shipping and provide a return label via email or hard copy (your choice). Please open your pack
We're sorry it didn't work out! But... we also want to say that this is normal. So much of this stuff really is all about trial and error. What works for one person may not work for the next. Please let us know if we can provide any guidance to help
Please let us know right away! We will of course replace any item that does not arrive intact.
Please note: you will not be able to create a return if your order contained subscription items. If you have trouble using our returns portal, we can always start a return for you. Please contact us at [email protected] or 877-693-7939 (8am-4pm