Need more help? Email us! During business hours our turnaround time is usually two hours or less.

Shop

Contact us

Contact

Knowledge base

Dry Eye Shop Service Desk

<h2 id="start-a-return-with-our-online-portal"><a href="http://dryeyeshop.com/returns">Start a return with our online portal</a></h2><p><br></p><p>Please note: you will not be able to create a return if your order contained subscription items.&#xA0;</p><p>If you have trouble using our returns portal, we can always start a return for you. Please contact us at <a href="mailto:service@dryeyeshop.com">service@dryeyeshop.com</a> or 877-693-7939 (8am-4pm Pacific, Monday-Friday).&#xA0;</p>

Please note: you will not be able to create a return if your order contained subscription items. If you have trouble using our returns portal, we can always start a return for you. Please contact us at service@dryeyeshop.com or 877-693-7939 (8am-4pm

Start a return

Returns, Replacements, Refunds & Warranty Support

Quick shipping facts

Domestic US Shipping Guide

How can I save money on shipping?

International shipping guide

I'm local. Can I come pick up my order?

Shipping

Help! My order arrived late.

Help! My order arrived damaged.

Help! My order hasn't arrived yet.

Delivery troubleshooting

What to expect

Returns & Refunds Policy At-A-Glance

Help! I received the wrong item(s).

Help! The product I ordered did not work out for me.

Help! I received a defective or damaged product.

Subscription FAQ

I want to cancel, modify, or change the date on my upcoming subscription order.

I need to update my credit card on file.

I need to update the address on my subscription order.

Subscription Service (Recurring Orders)

I need help logging in or activating my account.

I need a copy of the invoice for my order(s)

I need help updating address, password, or other account details

Managing my account

Payment methods

Help! I need to modify or cancel my order before it ships.

Donating during checkout

Ordering and paying

Weekly discounts

Accessing your DryEyeShop Reward Points

Discounts and Loyalty Points

Help! I am shopping for someone else.

Help! I am cash constrained.

I need extra help.

Start a return with our online portal

Start a returnUpdated 7 months ago

Start a return with our online portal