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Dry Eye Shop Service Desk logo

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Delivery troubleshooting

Help! My order arrived late.

It depends on the shipping method. Sadly, many types of delivery are no longer guaranteed by the carriers. However, there are many circumstances and types of service failure (such as overnight deliveries) that we can refund. Please contact customer s

Help! My order arrived damaged.

We're so sorry! We'll replace it for you. Please open your package immediately upon arrival, and if there is any problem, make sure to let us know immediately so that we can replace it. If we need the original back, we will provide postage or reimbur

Help! My order hasn't arrived yet.

Use the tracking link in your shipping confirmation email or contact us and we can track it for you. Our Shipping Guide has a table showing expected delivery days. If the normal 'delivery window' for your chosen delivery service has passed, please co