Dry Eye Shop Service Desk logo
Dry Eye Shop Service Desk logo

All articles

I need help logging in or activating my account.Updated 2 years ago

Account activation

If you create an account, you will receive an email with a link to activate your account. If you don't receive it, check your spam folder. If you continue to have trouble, please contact us and we can send you another link or walk you through the process over the phone to ensure you can access your account.

If you order without creating an account, you can activate your account at any time to be able to access past orders, manage subscriptions, etc.

Email not recognized

You log in with an email address. If you're trying to log in and the system does not recognize your email address: 

  • Do you have multiple email addresses?
  • Are you sure you have the right company? People often get us confused with the manufacturers of some of the products we sell, such as eyeeco.com, purilens.com, and zienaeyewear.com.

You can always contact us for help too!

Was this article helpful?