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Returns & Refunds Policy At-A-GlanceUpdated 2 months ago

Self-service return portal

I want an RMA because...

 We will refund itOR We will replace itWe will pay return shippingAs long as you contact us within
I haven't tried it out

  • I received the wrong thing or it was damaged in transit
YesYesYes15 days
  • I changed my mind. It's still sealed.
YesNoNo30 days
I tried it but it didn't work out

  • Devices, equipment (e.g. moisture goggles, lens insertion stands)
YesNoNo30 days
  • Optical products (Ziena, WileyX, 7Eye; budget eyewear)
Yes*NoNo30 days
  • Disposable or consumable products (e.g. drops, gels, ointments, lens solutions, adhesives
The product is defectivePlease see below.

Return procedures

  1. Use the Return Portal, or contact us with your order details, what you wish to return and why.
  2. Return labels: US customers - we will provide an RMA and return label. There is a flat $5 fee for return labels. Customers outside of US will need to arrange return shipping on their own.
  3. Make sure to include all parts and packaging. Incomplete returns will receive a partial refund at our discretion, because we cannot get manufacturer credit for them.
  4. Pack it securely.
  5. All Ziena, 7Eye and WileyX eyewear returns will be charged a $7.50 restocking fee. 

Please contact us with questions if you need help finding a good alternative. Refunds are typically issued within 2 business days of receipt of product. (Please note that shipping is not refundable, only products.)

Defective products and warranty support

Some items are covered by a manufacturer's warranty. For some, we provide warranty coverage ourselves. Let us know if there is a problem with any product purchased from us and we'll let you know what we can do or what the manufacturer can do for you and how to get in touch with them. 

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